Refund policy

Last updated: November 2026

The short version

Because our products are consumable, we can't accept returns or exchanges. If something is wrong with your order (wrong item, expired, broken seal, damaged, defective, or never delivered), we will reship it or refund it.

When we refund or reship

These problems are covered with a free reship or a refund, your choice:

Wrong product or wrong label shipped.

Expired product.

Broken, open or damaged safety seal. (A dented container with an intact seal is not covered.)

Defective or damaged product.

Order not delivered within 30 days of the order date (45 days for international orders), or tracking never updated.

Contact us within 30 days of receiving the order at thesupsmiths@gmail.com. Include your order number and substantial proof of the problem, such as clear photos of the issue and of the expiration date and lot number on the bottom of the container. You do not need to return the original product. Refunds go back to the original payment method.

Returns and exchanges

Because our products are consumable, we can't accept returns or exchanges. We don't offer refunds or exchanges for change of mind, and we don't accept products back.

If your order has one of the problems listed above, you don't need to send anything back. Just email us with substantial proof and we'll reship or refund.

Contacting us

Questions about this policy? Email thesupsmiths@gmail.com.