TERMS AND CONDITIONS

Last updated: November 2026

These terms and conditions ("Terms") govern your use of supsmiths.com (the "Site") and your purchase of products from Supplement Smiths ("Supplement Smiths," "we," "us," or "our"). By using the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Site or place an order.

Who we are

Supplement Smiths is a service-disabled veteran-owned (SDVOSB certified) company. The only way to reach us is by email at thesupsmiths@gmail.com. We do not publish a phone number or a business street address.

Eligibility

You must be at least 18 years old to purchase products from us. By placing an order, you confirm that you are 18 or older and that you will use our products only as directed on the label.

Accounts

If you create an account, you are responsible for keeping your login details safe and for activity under your account. Email us right away if you think someone has used your account without permission. We may suspend or close an account if these Terms are violated.

Products

We sell dietary supplements. Product names, descriptions, ingredients, and images on the Site are for general information. We try to keep them accurate, but typographical errors, stock changes, and updates can happen. If we find a material error after you order, we will contact you.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. The Site does not give medical advice. Check with a healthcare professional before adding a supplement, especially if you have a health condition, take medication, are pregnant or nursing, or are considering a product for anyone under 18.

Always read the label. Follow the serving size and any warning on the product you buy. Keep products out of reach of children.

Orders, pricing, and payment

An order is an offer to buy. We may accept or decline an order, including if an item is out of stock, we cannot ship to your address, or we suspect a problem with the order or payment. If we decline an order that you have already paid for, we will refund you.

Prices and availability can change until we accept your order. You are responsible for providing a complete and accurate shipping address and contact email. We accept the payment methods shown at checkout, currently credit and debit cards and PayPal. Payment is charged when you place the order unless checkout says otherwise.

Shipping

You pay all shipping costs. Shipping is calculated at checkout. We ship within the United States and internationally. For international orders, customs duties, import taxes, and fees are your responsibility, and so is checking that your country allows the products you order. Delivery times are estimates, not guarantees. See our Shipping & Returns page for processing times, carrier estimates, tracking, address errors, and what to do if a package never arrives.

Returns and refunds

Because our products are consumable, we can't accept returns or exchanges, and we don't offer refunds if you change your mind. If your order is damaged, wrong, expired, has a broken seal, is defective, or is not delivered, we will reship it or refund it when you contact us as described in our Refund Policy and our Shipping & Returns page. You will need to provide substantial proof of the problem, such as clear photos of the issue and of the expiration date and lot number. You do not need to send the original product back. Refunds go back to the original payment method.

Discount codes and rewards

Only one discount code can be used per order. Codes can't be combined with other codes or promotions. Smiths Rewards is launching soon. When it launches, it will be a points-only program. You may use one points reward per order, and it can't be stacked with coupons or other promotions. Rewards terms on the Smiths Rewards page apply when the program is live.

Intellectual property

The Site, including its text, graphics, logos, images, and layout, is owned by Supplement Smiths or used with permission. You may not copy, scrape, republish, or use our content or marks for commercial purposes without our written permission.

Acceptable use

You may use the Site only for lawful purposes. You may not misuse the Site, attempt to disrupt it, probe or breach its security, use it to send unsolicited commercial messages, or use automated tools to copy the Site or place orders in a way that harms the Site or other customers.

Links

The Site may link to third-party websites. We are not responsible for those sites or their content, policies, or practices. Following a link is at your own risk.

Disclaimer of warranties

The Site is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that product information will always be complete or current. Some states do not allow certain warranty disclaimers, so some of the above may not apply to you.

Limitation of liability

To the fullest extent permitted by law, Supplement Smiths and its owners, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of your use of the Site or your purchase or use of our products, even if we have been advised of the possibility of such damages. To the fullest extent permitted by law, our total liability for any claim relating to the Site or an order is limited to the amount you paid us for the order giving rise to the claim. Some states do not allow certain limitations of liability, so some of the above may not apply to you.

Indemnification

You agree to indemnify and hold Supplement Smiths and its owners, employees, and service providers harmless from claims, damages, losses, and reasonable legal fees arising from your misuse of the Site, your violation of these Terms, or your violation of any law or third-party right, except to the extent caused by our own misconduct.

Governing law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law rules. Any dispute arising out of these Terms or your purchase will be brought in the state or federal courts located in Georgia, and you consent to that venue, except where applicable law gives you the right to a different forum.

Changes

We may update these Terms from time to time. The "Last updated" date will change when we do. The updated Terms apply to your use of the Site and to orders placed after they are posted. If you do not agree, stop using the Site.

Contact

Questions about these Terms? Email thesupsmiths@gmail.com.